The order they’re listed isn’t relevant. The posts are nuanced; I’ve just captured a small part. I encourage you to read them all and will keep adding throughout the day. And you can find more on Planet Mozilla.

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“We fully support Mozilla, their mission, and trying to build back up the bridges that got torn down. We know many people are going to be upset by Eich stepping down, and some of them might send out a lot of hate. This has been a traumatic time for us, and we hope to never have to post anything about this again. We are software developers and we’d much rather spend our time building great software and helping people than being involved in a horrible mess like this.” – Hampton Catlin

“Our biggest problem is that the world does not know the story of Mozilla. Especially as a progressive at Mozilla, it was hard to watch as people who should know better pulled out the Chick-Fil-A playbook.” – Ben Moskowitz

“One of the parts that is hard about this situation for Mozilla is that we don’t know where to draw the line now. People are worried that this is now a slippery slope, or that anyone could be pushed out because of outside views. I think as a community we need to accept the truth that Brendan wasn’t a viable CEO and figure out where this leaves the lines.” – Kensie

“I’m a supporter of traditional marriage, and I work for Mozilla. … Many people who agree with me on this issue are very upset about what happened to Brendan Eich, our co-founder and, for two weeks, CEO of the Mozilla Corporation. … I am assured by sources I trust that Brendan decided to leave of his own accord – he was not forced out. My understanding is that the senior management of Mozilla (many of whom disagree with him on this issue) worked very hard to support him, even if I would not agree with all the actions they took in doing so. However, he eventually felt that it was impossible for him to focus on leading if he was spending all of his time dealing with the continued, relentless news and social media storm surrounding the donation he made. In other words, he wasn’t forced out from the inside – he was dragged out from the outside.” – Gervase Markham

“Brendan’s choice of what propositions and political parties to support do not match my personal choices and I’m sad when any restrictions affect only one group of people. But at the same time, in a democracy, people must be able to support and express their values. And hopefully, in the best of worlds, that leads to a good discussion and greater understanding.” – Robert Nyman

“Instead of addressing the issues at hand, he very clearly dodged them. I’m really not sure why and I’m at a loss to even speculate. Every one of my friends said that while they didn’t agree with his position, if he just apologized it could have been the end of it.” – TofuMatt

“On one hand, I disagree with Brendan’s personal views and think that his choice to step down is going to be ultimately good for us. … On the other hand, Brendan has always been a strong, (seemingly) just technical leader at Mozilla and I can’t help but feel that he was railroaded out, which isn’t right and also goes against what Mozilla stands for, in my eyes.” – Lizzilla

“Supporting Prop 8 is beyond the pale. But I don’t fully agree with the tactics that some of my friends have used in order to make that point. IMHO, rather than spending our energy attacking Brendan Eich and Firefox (which affected the entire Mozilla community) we should have devoted ourselves to supporting our friends within the Mozilla community as they grappled (many of them publicly) with the biggest crisis they’d ever encountered.” – Josh Levy

“Even as Brendan announced his departure, he provided next steps to advancing the mission by reaffirming Mozilla’s focus on users. The direction he provided could put the non-profit Mozilla as a users union leader to push back the bullying aspects of the Internet that prey on individuals (think of privacy policies or terms of services) and instead flip that around to be pro-user.” – edilee

“Wanted: New CEO for Mozilla. Qualifications: No history of being wrong, ever.” – Brandon Savage

“If we have to learn anything from the past 10 days, it is that we can only survive as a community if we interpret this mission only in its most narrow scope, where can and should find common ground. Attempting to read the Manifesto in the widest possible manner and presuming to find that all of our fellow Mozillians have done so in the same way is the road to failure as a group and a community. Our cultural differences are immense and things which we find self-evident can be unimaginable to other. We should group among the narrow set of goals that unites us, not among what divides us.” – Garf

“What has Brendan done? Many things intrinsic to the open web; he helped shape technologies used by countless numbers of users, including to write and read this very post. Also, a hurtful and divisive thing based on a conviction now at odds with the law of the land, and at odds with my own conviction…” – aruner

“[Eich] did not understand that in order to be a CEO of a company, you have to renounce your heresy! There is only one permissible opinion at Mozilla, and all dissidents must be purged! Yep, that’s left-liberal tolerance in a nut-shell.” – Andrew Sullivan

“As a volunteer moderating the Facebook page, it was evident that we had many users complaining and very little supporters. Now that Brendan has resigned, everybody has all of a sudden come out from a shadow. Unexpectedly to say at the least, is that we’ve got users telling us that we were no longer protecting Freedom of speech and that rights are taken away. Where have these people been hiding?” – Andrew Truong

“It takes courage to face adversity in society, and that’s not a virtue I possess much of. Though I’ve come to value difference. Though at the same time, its important not to see valuing difference vs. valuing similarity as a dichotomy where you have to choose only one. We’re all similar in so many ways and sometimes, the difference is small.” – Chris Crews

“…what happened during the last days seems to be a negation of democracy. One should be able to express legal opinions without having to face a witch-hunt-like repression.” – Daniel Glazman

“Brendan Eich is one of the most inspiring humans that I have ever met. He is a true hero for many of us. He invented a programming language that is the heart and soul of the most open communications system the world has ever known… It’s important to remember that all heroes are also human. They struggle. And they often have flaws. Brendan’s biggest flaw, IMHO, was his inability to connect and empathize with people.” – Mark Surman

“If you tried, I don’t think you could engineer a situation that could throw the Mozilla community so thoroughly off-center. A lot of folks at Mozilla work here because we want to do what’s right. Doing the right thing can be hard, but overall we’re comfortable with taking on hardship to do the right thing.” – Dave Camp

“Follow the Mozilla mission on your own terms, because you know it’s the right thing to do. Do the right thing because it is the right thing.” – Ben Adida

“When the outrage was how a person with a different belief and – to me – very doubtful political action got made CEO people ganged up on Mozilla, my colleagues and friends and me how that could happen and how we can allow that. This was unfair.” – Christian Heilmann

“When suddenly the life my wife and I have built together seemed under any kind of threat, the monument of our public commitment to each other was the main thing to hold on to. Very often, critics of the notion of same-sex marriage seem to feel it can be reduced to something empty, as though symbolism carries no weight.  As though legal constructs around civil partnerships, common law marriages, tax codes, inheritance rights and so forth suffice.  All of that misses what’s important.” – Patrick Finch

“Because bringing diverse people with opposing views together, and asking them to fight for just what they agree on while looking past what they don’t, is how movements are built, and how they succeed. Period. Not how some of them succeed, it’s how all of them succeed.” – Ryan Merkley

“Soon, we were in the midst of a crisis, with the voices of reason so overwhelmed by outright nonsense that they couldn’t be heard. Several of us tried. We failed. Brendan, overwhelmed by the waves of negative press and outright hate mail he was getting, gave up and resigned. The mob won, and Mozilla lost its founding father.” – Sheppy

“One of the things that is most painful to me about this is the sheer volume of misinformation out there. We all know that people are wrong on the internet all the time. It is probably hopeless to fight that, but for the record, these are the facts as I understand them, along with my interpretation of those facts.” – David Flanagan

Is not a conversation about inclusion. That was settled long ago. And Mozilla, unlike many organizations, treats our mission and our guidelines as sacred texts.

It’s also not a conversation about quality of life and the culture of the workplace. I’ll let my colleagues speak for themselves.

So if it’s not about the applied and the tangible, it’s about the symbolic and the intangible.

Our conversation is about rights.

Specifically, two rights: Equality and Free Speech. And which one this is.

The free speech argument is that we have no right to force anyone to think anything. We have no right to prevent people from pursuing their lives based on their beliefs. That what matters is their actions. And as long as they act in the best interests of the mission, as long as they don’t impose their beliefs on those around them, they are welcome.

The equality argument is that this isn’t a matter of speech. That believing that 1/n of us aren’t entitled to the same rights as the rest of us isn’t a ‘belief’. That the right to speech is only truly universal if everyone is equal, first.

Both sides are well represented inside Mozilla. Often by the same, conflicted people.

Our current situation is forcing us to choose between them.

And that sucks more than most of us can express in words. And we’re desperately trying to find a path forward that doesn’t wreck this beautiful thing we’ve built.

During our planning for 2014, a need that came up over and over again was for better data tracking across the board. This included managing our contributor targets, engagement funnels, campaigns, partners, etc.

We decided we needed a CRM. And ‘CRM’ quickly became a dumping ground for a huge wish list of features and unmet needs.

Since then, a small group has been working to figure out what we actually need, whether it’s the same thing that other Mozilla teams need, and which of us is going to do the work to put those systems in place.

Adam Lofting, Andrea Wood, and I have come up with a framework we’re going to pursue. It splits ‘CRM’ into three functions and proposes a path forward on each. We feel this represents the best use of our resources, lets us hit our priorities, and ensures that we continue to work under a ‘One Mozilla’ model.

1.) Partner Management

• What this means: Traditional CRM features such as shared contact lists, joint documents, status updates, and communications management.
• How we’d use it: To manage our relationships with Webmaker partners, BadgeKit adopters, and institutional funders.
• The plan: Mozilla’s IT department is leading a CRM implementation to manage deal flow and other relationships behind the FFOS Marketplace and emerging content partners. The Foundation will adopt whatever system is put in place from that process. This is based on the assumptions that (i) ‘partner management’ is a fairly standardized process, (ii) the Foundation’s needs can be mapped onto whichever tool IT selects, and (iii) there are benefits to be had from working within the same framework as our colleagues in business development.

2.) Campaign Management

• What this means: E-mail, small dollar fundraising, activism, standalone campaign web sites, event registration, and other outreach and engagement activities.
• How we’d use it: To promote our events and programs, to manage registration for events, to run activism campaigns, and to anchor our small dollar fundraising.
• The plan: The Foundation and Corporation engagement teams are working to combine budgets, gather requirements, and launch an RfP process to select a platform to run both programs. We already work together on the design and implementation of campaigns, and a shared technology platform will make that collaboration more efficient and avoid current, user-impacting issues resulting from multiple tools managing multiple e-mail lists.

3.) Contributor Management

• What this means: Outreach, engagement, metrics, and recognition behind the Grow Mozilla goal of reaching 1 million contributors to our project.
• How we’d use it: Metrics and analytics on engagement ladders, measuring contribution numbers, and rewarding and recognizing our contributors.
• The plan: This is the area where we will probably have to build our own, Mozilla-wide solution. The People, Engagement, Business Intelligence, Foundation, and Open Badges teams are currently working together to figure out what that will entail. The solution will most likely involve some combination of program-specific engagement funnels, metrics and analysis through Project Baloo, and reward and recognition through Open Badges. More as it unfolds.

Does this sound right? Are there things missing? Please ask in the comments.

2014 marks the launch of a new Mozilla Foundation engagement team. We gathered in Vancouver last week to meet each other, build new systems, and plan the year. We asked everyone to author a post reflecting on 2013’s success and the challenges they hope to take on in 2014.

Amira Dhalla – Year of new. Year of change. Year of focus.
Bobby Richter – Twenty Fourteen
Erica Sackin – Engagement Work Week
Erika Drushka – I think of myself as a translator.
Geoffrey MacDougall – 2014
John Bevan – Onwards!
Lainie DeCoursy – Help! (How I fit in)
Lynn Melander Moore – Anticipating Workweek
Mavis Ou – Joining the Engagement Team
Megan Cole-Karagory – Hello, Vancouver
Melissa Romaine – Engaging in 2014
Sabrina Ng – Get Ready to Engage!
Sydney Moyer – Oh Canada Workweek